We believe that everyone has the right to a safe, secure, and affordable home
Homemaker Southwest aims to help people tackle debt problems by empowering them to address the issues they face by providing free expert, impartial, independent advice and help with debt and money matters.
PART-TIME DEBT ADVICE CASEWORKER/TRAINEE
3 days per week (22.2 hours per week) days to be agreed.
We are seeking a positive, professional, and motivated Debt Advice Caseworker to join our small, supportive team, delivering high‑quality debt advice across Torbay and Plymouth.
This role is funded by the Money and Pensions Service and involves providing the full range of debt advice through both face‑to‑face and telephone appointments. You will work directly with clients to empower them, support them through challenging situations, and act on their behalf where needed to achieve the best possible outcomes.
While previous experience or qualifications in debt advice are highly desirable, we also welcome applications from individuals who are passionate about helping others and eager to develop their skills in this field. Full training will be provided for the right candidate.
If you do not yet have direct experience but feel you have the transferable skills, values, and motivation to succeed, we encourage you to apply and explain how your background aligns with the person specification
The ideal candidate will demonstrate:
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Knowledge and experience of delivering debt advice (or a strong interest in developing this).
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An understanding of the causes of debt and the ability to help clients overcome barriers to finding effective solutions.
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Excellent communication skills.
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Flexibility to travel between and work from multiple locations — use of your own car is essential.
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The ability to show empathy, build rapport, and support clients with sensitivity.
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Emotional resilience and confidence in handling difficult or complex situations on a daily basis.
Salary £24,500 - £27,235 pa (pro rata) depending on experience
+3% employer pension contribution
Please note CV's will not be accepted, only completed application forms.
Closing date: 13th February
Interview date: w/c 24th February
Seeking New Trustees for Our Board
Homemaker Southwest is recruiting new Trustees to strengthen and diversify our Board. This is an opportunity to contribute to the strategic direction and long‑term success of an established charity.
Founded in 2001 and based in Devon, Homemaker Southwest supports people experiencing hardship, vulnerability, or risk of homelessness. Our work is funded by local authorities, utilities, social landlords, and grant providers.
Our 12 staff members—including money advice and debt caseworkers—provide tailored support such as needs assessments, benefits guidance, budgeting help, debt management, court support for rent arrears, and assistance with moving into a new home.
All staff work is regulated by the Financial Conduct Authority
About the Trustee Role
We are looking for individuals who share our commitment to ensuring that everyone has access to a safe, secure, and affordable home, and who value treating people with dignity and respect.
As a registered charity, Homemaker is governed by a voluntary, non‑remunerated Board of Trustees responsible for key decision‑making and guiding organisational strategy.
The Board meets 4–6 times each year (typically four meetings via Zoom, 16:00–18:00, and one or two in‑person meetings in Exeter).
We welcome candidates with strong collaborative skills; previous trustee experience is not required.
Find Out More
For further details or to arrange an informal conversation, please contact the Chair of the Board, Richard Cresswell, at chair@homemakersw.org.uk.