DEBT ADVICE CASEWORKER, TORBAY
This is a full-time role (37 hours a week) however, part time/job-share will be considered
We are seeking a highly motivated Money Adviser to join our well-established team to provide debt support, money advice and financial capability as part of our contract with the Money and Pensions Service. It is an exciting, challenging and rewarding role helping some of the most vulnerable people in our community. You will be joining a friendly, supportive, and hardworking team to deliver excellent and successful money advice to everyone who lives, works, or studies within the bay area. This involves seeing clients, assessing their needs, and prioritising support. It is important that accurate records are maintained that meet agreed quality standards.
As an ideal candidate you will:
Have experience of giving specialist debt advice preferably in a not-for-profit setting including advice via telephone and in person.
Be able to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients.
Be able to interpret complex information and convey it in a way that is understandable to clients.
Be able to demonstrate that you have the skills and knowledge to support with a full range of debt cases, including advising clients on the management of priority and non-priority debts, insolvency remedies and housing issues.
Be committed to excellent client care and maintaining the highest quality standards in advice giving.
Understand the need to meet the contractual requirements as set out by the Money and Pensions Service.
We can offer you a supportive culture within a charity setting. We offer an attractive remuneration package with good terms and conditions of employment including: 37 hour working week; 25 days annual leave (plus bank holidays) and pension.
Once COVID-19 restrictions are lifted, and it is safe to do so, you will be required to visit clients in their own homes, so the use of your own car is an essential requirement
Please note CVs will not be accepted, only completed Homemaker application forms
Closing date: 25th June 2021
Interview dates: w/c 28th June 2021
We welcome applications from all sections of the community.