Name/Contact details (if you don't mind giving it - otherwise leave blank)

Telephone Advice (If applicable)

How easy did you find it to get through on the phone line ?
On a scale of 1 - 5, 1 being extremely difficult, 5 being extremely easy -

If you left a message, did the Advisor ring you back within a reasonable period?
Scale 1 - 5 as above -

Did you feel the Advisor listened to and understand your difficulties?
Scale 1 - 5 as above -

Was the telephone advice you were given helpful or unhelpful? Please specify details

Advice Pack

Did you feel the advice sheets were clear and easy to read? Scale 1 - 5 as above -

Did the pack give you more information about your options? Scale 1 - 5

Were you able to act on the advice given?

Were there any parts that you found particularly helpful or unhelpful?

Is there anything else you think we should include in the pack?

What do you feel your prospects now are of keeping your home?

Would you like our Advisor to ring you to speak further? (if yes please include a contact number)

Any other comments?

Submit